Refund Policy

Vanden Plas Owners' Club Refund Policy


Goodwill Returns Policy

Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online from, by telephone or from one of our show stands with a valid receipt within 28 days of purchase. Items that are perishable, customised or that cannot be re-sold for reasons of hygiene are excluded from this policy.

For a refund or exchange under this policy, items must be unused, returned in the original packaging and in a re-saleable condition.

Your statutory rights are not affected.


Statutory Cancellation Rights

If you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the products you ordered.


Statutory Rights in relation to Faulty Products

The statutory rights in relation to faulty products apply to purchases made online from, by phone or from one of our show stands. For online and telephone orders, the timelines below will start from the date of delivery. For purchases made from one of our show stands, the timelines below will start from the date of purchase.

Your statutory rights are as follows:

Within 30 days of delivery/purchase of the product, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described.

After the 30 day period, but within six months of delivery/purchase and where the product is faulty, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund.

After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use.


In order to exercise your rights as outlined above, please contact the Vanden Plas Owners’ Club Merchandise Secretary by email to Alternatively, please write to Mark Ferris, Flat 16, 598 Commercial Road, London E14 7JR.


Further Information

For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.